If your current customer base is
shrinking, overcrowded, or just not
supporting your business for whatever
reason, maybe it's time to diversify.
A diverse customer base can enhance
your company in three significant ways:
increased revenue, ongoing creativity, and
personal growth.
1. Increased Revenue: In our
example, the owners learned of their
mutual love of books and dream of opening
a bookstore through casual conversation at
a wedding. They quickly realized that the
idea could be expanded beyond what either
one could accomplish alone, providing a
greater chance of success.
According to the US Census Bureau, by
2050, the average U.S. resident will trace
his or her descent to Africa, Asia, the
Hispanic world, the Pacific Islands, and
the Middle East. To remain competitive,
small businesses must be aware of the
trends that inevitably follow diversity.
Because each owner brought his/her own
interests and customer base to the
enterprise, they stocked a wide variety of
books that attracted customers from all
spectrums of the community. If one kind of
book was not selling particularly well,
the business was sustained because it
offered other types.
Through the promotion of theme nights,
author readings and community happenings,
the bookstore became the town's social
commune.
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2. Creativity: My mother used to
say, "If you want something different, do
something different." If you've tried to
drum up business doing the same thing and
it's not working, try something new.
In our example, let's say the owners
wanted to increase the donation of books.
An effective, and fun, campaign would be
to offer a discount to any reader who
donated a book different from the genre in
which they're buying.
This serves two purposes: 1) it
encourages and rewards customer purchases;
and 2) it increases the donation of all
types of books. Another promotional idea
is a campaign featuring readers who tried
different types of books and liked them.
Testimonials remain an advertising
favorite because they are personalized.
As these examples illustrate, a diverse
customer base provides a wellspring of
creativity. The trick for you as an
entrepreneur is to cull the ideas that can
be used to uniformly unite your customers.
3. Personal Growth: A diverse
customer base is not only good for
business, it's also good for you
personally.
Diversity has to be embraced to
flourish. This should be easy for
freelancers, because we are, by nature,
mavericks. However, we are also human. And
whether out of fear or complacency, we
sometimes fail to take advantage of
opportunities that diversity provides.
In order to compete in a global
economy, it is vital that small business
owners continually add to their
competitive arsenal. This means moving
outside of comfort zones, e.g., trying
different books, foods and television
programs, etc. to enrich and expand our
worlds.
Trying one new thing may not trigger a
brainstorm. It's not meant to. The idea is
to get used to doing things differently.
Once you start to do this on a regular
basis, it begins to affect the way you
view life.
The bottom line is, you never know
where your next great idea is going to
come from. So, begin thinking of ways you
can utilize diversity in your small
business - marketing ideas, hiring
practices, community outreach, et cetera.
Diversifying your choices in life
increases the opportunity of making a
special connection - personally and
professionally.